School and Lesson Policies


Pricing

  1. All of our updated pricing information can be found here.
  2. There are plenty of good schools out there.  You can find a comparison chart that looks at the various services and prices of some of the best and most recognizeable schools in town by clicking here.
  3. All charges are in Canadian Dollars ($CAD).

Registration

  1. We offer a rolling throughout the year, so you can register any time.  Most families start in September and continue through the school year.
  2. Returning families have spot priority until August 15.  After Aug 15 your previous lesson time slot is considered open.
  3. Before we recommend a teacher, we like to meet with the student for an assessment.  This allows us to match them with the best possible teacher for their interests, abilities, and learning style.
  4. We have a minumum registration of 2 months, and require 1 month notice to cancel lessons.

Lessons Availability

  1. Although we offer 30 minute lessons, we have a per-visit minimum of 45 minutes.  This is due to the nature of the time it takes for teachers to travel to studets homes. 
  2. If a student still would like 30-minute lessons, we can make them available for an additional $3 per lesson.
  3. A parent/guardian or other adult must be home for the duration of all lessons involving minors.  If an adult is not present the teacher is required to leave and that days lesson is counted as a no-show.  Parents are welcome, but not required, to observere any or all of the lessons at their discretion. 

Scheduling

  1. Lesson times are the same every week.
  2. If a student cancels a lesson due to sickness, the teacher will attempt to reschedule the lesson for a different time, or add additional time to upcoming lessons.  For lessons cancelled due to sickness, we will reschedule up to 2 per student each year.
  3. Occasionally students forget about a lesson and are not home at the scheduled time.  The teacher will wait for 15 minutes at the home before leaving.  If the student shows up within that time, the teacher will teach the remainder of the lesson.  Otherwise, the lesson is considered a no-show.  No make up lessons are available for no shows or partial lessons due to student lateness.
  4. Due to the nature of travelling between student's homes, please expect the teacher to arrive within 5 minutes on either side of the scheduled lesson time.  (ie. if your lesson time is at 3:30, expect your teacher between 3:25 and 3:35).
  5. In the case of dangerous weather conditions, the teacher will call you if they are not able to make it for that days lesson, and reschedule at a time that is convenient for you.
  6. Many students have plans for National holidays, so we take them off as well.  You can find our exact schedule here.

Payment

  1. Payment is made through the students choice of automatic monthly bank payments, or automatic monthly credit card payments.  All payments are processed on the 1st of the month in which the lessons are scheduled.
  2. If a student needs to cancel their lessons permanently, there is a 30-day cancellation policy.
  3. There is a yearly Admin / Photocopy fee of $25.  This pays for all photocopies and handouts the teachers require for the years lessons plus a student binder on their first lesson.
  4. Any music books that the teacher recommends are additional, and can be purchased from a music store, or supplied by Resound.

Satisfaction Guarantee

RESOUND hires only the finest teachers available, accepting less than 3% of teachers who apply.  Teachers are vetted based on experience, education, and - most importantly - their ability to TEACH (not just play great music). We guarantee that we will find the right teacher for you.  If you are not satisfied with your lessons at any time, we will work within your schedule and ours to find the right one for you.

If you try us out and, for any reason, don't feel that we are the right fit you - you will be reimbursed for your first lesson and given our best wishes.